Shipping policy
At ROOTED, every order is prepared with intention, care, and attention to detail. We are committed to delivering a premium experience from the moment you place your order to the moment it arrives.
Processing Time
All standard orders are processed within 7 business days (excluding weekends and holidays).
Due to the customized nature of select products, custom color blends (such as 4/30, 4/27/30, and similar combinations) require additional formulation time and may take up to 14 business days to process.
You will receive a confirmation email with tracking details once your order has been shipped.
Shipping & Delivery
Shipping rates are calculated at checkout based on your selected delivery method and location.
Estimated delivery times:
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Standard Shipping: 3–5 business days
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Expedited Shipping: 2–3 business days
Please note that delivery timeframes begin after processing is complete and may vary due to carrier delays or unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow your delivery every step of the way.
Shipping Availability
We currently ship within the United States. For international inquiries, please contact us prior to placing your order.
Order Accuracy
We kindly ask that you review your shipping details carefully at checkout. ROOTED is not responsible for delays or losses due to incorrect or incomplete address information provided at the time of purchase.
Lost or Stolen Packages
Once a package has been marked as delivered, ROOTED is not responsible for lost or stolen items. We recommend contacting your carrier directly for further assistance.
Contact
For any questions regarding your order, please contact us at:
connect.coilz@gmail.com
Our Commitment
At ROOTED, we take pride in delivering products that reflect quality, care, and intention because your beauty experience deserves nothing less.